Quote:
Originally Posted by koland
The success that they normally achieve doesn't mean that they do all the time. I've bought more than 300 books from B&N, just counting free books. They do screw up and when they do, it's in a big way (as in, affects hundreds or thousands of people, swamping their customer service and leading to backlogs of several hours for each person to talk to someone who can take care of it). Their customer service is clueless about ebooks, most of the time, and will tell you to delete the free book you were accidentally charged for or you won't get the refund (you don't get the book, either, unless you wait to see the refund, then try it again, if it is still free ... and sometimes their system won't let you rebuy the same book).
Of course, some people require ill fortune to befall them before they will believe it happens to anyone - here's hoping you remain in the dark. Here, though, I have the credit card bills and emailed receipts that show the errors I've run into in the last few months (none from the Kaplan sales, though, as people were getting charges of $3 to over $10 per book and I didn't have enough on my gift card to cover that .. I just keep enough to offset the pennies they decide to take now and then).
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Listen, I'm not saying glitches don't happen, They do, they happen to everyone, I don't think BN is expempt but you guys come on here and give off the impressions this is SOP and happens every single time and that's not the case.
If Amazon screws up do you guys go on and on and on and on/ nope because you guys give Amazon a pass but BN has a glitch and you guys all act like the world is coming to an end.
I did three books all within 10 mins and nothing to my bank account so that makes me 53 books and no charge.
you know what it's late so I'll conced Yes Amazon is the most amazing store ever and BN's is the worst So now the world is back in it's rightful place