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Is $2 that important to expend so much energy? Are you certain your credit card was actually charged the full amount?
What did the Kobo rep say when you called them on the toll free number?
Anyway, I wish you luck: I applaud everyone who stands up for their rights when they are wronged but there is still a matter of proportion. Would you demand the CEO of Sears personally respond to a refund of $2 on a package men's underwear?
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