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Originally Posted by boswd
by no longer choosing to shop there would be an indication where the blame is being assigned. And it was his bank that actually caused the situation. not BN.
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Nope, it's just saying that it's easier to avoid the situation altogether.
Quote:
Originally Posted by boswd
at the time of checkout it most certainly does tell you the amount.
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It didn't for me last time. I will check next time I ever order from them.
Quote:
Originally Posted by boswd
I have about 50 free books from BN and not once was I ever charged .01 or $1.99 etc. In most cases when people are complaining in online forums there are usually information that is left out. It's easier to blame the "corporation" then yourself.
Just sayin.
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You can "just say" all you want, but that doesn't discount the numerous people who HAVE had problems. It doesn't happen to everyone, but it does happen. And since their customer service is sketchy, it's difficult to fix it when it does occur.
I can't speak for everyone here, but I know Koland knows what she's talking about, and if she says she was charged for a free book, she was charged for a free book. It's a known flaw in B&N's system. But I guess it's easier to blame everyone else than question the company you hold so dear.