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I think the Sony is very easy to use for finding your book on the device and reading it, since it has the touchscreen. It can be harder to load books (get them on the computer and then get them on the device), do you live close enough to help her with that?
As far as stores: there are several Best Buys and they should have the Sony, the Nook, and Kindle side by side (or at least in the same store). There is a Sony Store in the Sony Building in midtown. Someone just posted that they don't have the 650, though. I think the 650 might be out of stock everywhere right now, sadly.
Other big electronics stores to try: J&R and B&H Photo. These stores are huge and they carry a lot of things but even if they sell the smaller brands online (like Pocketbook, Opus, etc) they may or may not have them on display to look at and touch.
Sheri
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