Quote:
Originally Posted by Michael Wallace
I really hope that B&N works on some of these aspects of customer service. I like Amazon, but there needs to be a viable alternative and sometimes I feel like B&N is intent on shooting themselves in the foot. They don't want to go the way of Borders.
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It's really sad, The B&N site has always caused me to shiver. If one thing I thought Borders did right it is their site; Its lot easier to navigate and you know what you're getting into.