Originally Posted by TenaciousBadger
usually, in my experience, the little square thing or other annoying characters that don't belong there, replace quotation marks and question marks or apostrophes.
i just export the document (or convert it) to a word/open office document where i perform a search and replace by selecting the irritant and replacing all with what's supposed to be there. (this, in the case where all ", ', or ? or etc are replaced by the same annoying character)
hope it makes sense 
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