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Old 02-22-2011, 06:51 AM   #7
Interested in everything!
HeyYou began at the beginning.
Posts: 19
Karma: 10
Join Date: Feb 2011
Location: Michigan, USA
Device: Nook & Nook Color

If you have a local store, that seems the way to go. Not only do you support your community, there is no substitute for face to face interaction. I had to wait a moment at the counter (on a Sunday afternoon), but once the process started, three employees with increasing degrees of Nook technical knowledge showed up in short order.

Barnes & Noble is still (mostly) brick-and-mortar based, so it's not surprising (though not really excusable) that their call-in and Internet support lags. The in-store stuff, though, is very impressive.
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