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e-ink screen ARE fragile.
Managed to break one (my gen3), despite being careful with my stuff. Though there was a clear mark on the case, proof that the reader had taken a hit, even if I can't say when or how. Since then, I put the reader inside the bag, rather than the front pocket. Maybe the screen did got hit, or the bag the reader is in, and you don't remember. Or the way you put stuff in you bag means that the opus is indeed submitted to pressure.
Then, there is still the possibility of a defective screen.
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