MobileRead Forums - View Single Post - Kobo CS: Do they even READ your question?

KoboNo · 02-20-2011, 09:22 PM

I am still waiting for two issues to be solved since my initial contact approximately a week before Christmas. From the pattern we're seeing, it seems that one needs to contact Kobo numerous times using numerous methods (e.g., e-mail, telephone, message boards, etc.) before they get back to you.

Dear Kobo: if you list Option A as a way for customers to get help in regards to your products, then at least have respect for those customers by actually attempting to reply to them. If you cannot do this then remove Option A as a method of getting in touch with you. (Or perhaps instruct users that they must go though Option A and Option B and Option C and ... Option X to get their issues solved.)

Pathetic.

Good to hear that Sony has decent customer support. Definitely a candidate for my future electronic reader.

02-20-2011, 09:22 PM	#39
KoboNo Connoisseur Posts: 51 Karma: 12098 Join Date: Oct 2010 Device: Kobo	I am still waiting for two issues to be solved since my initial contact approximately a week before Christmas. From the pattern we're seeing, it seems that one needs to contact Kobo numerous times using numerous methods (e.g., e-mail, telephone, message boards, etc.) before they get back to you. Dear Kobo: if you list Option A as a way for customers to get help in regards to your products, then at least have respect for those customers by actually attempting to reply to them. If you cannot do this then remove Option A as a method of getting in touch with you. (Or perhaps instruct users that they must go though Option A and Option B and Option C and ... Option X to get their issues solved.) Pathetic. Good to hear that Sony has decent customer support. Definitely a candidate for my future electronic reader. Last edited by KoboNo; 02-20-2011 at 09:24 PM.