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1) There is no right answer for this. There are times when Amazon will have the lowest price and others Barnes and Nobles... Sony, on the other hand seems to be expensive no matter the book.
2) No one has everything and no one will. There are exclusives at every store... however Amazon suits my needs
3) Amazon I think takes the cake with software since there are a ton of devices that you can use the software on. if you are looking for BB specific software then I have no idea since I have the iPhone and use that to read when on the go.
As for service... if you are talking about customer service, Amazon is the best there is! I once called about a book that had bad formatting and they not only refunded my money for the book ($3), they apologized and issued me an additional $5 credit that I could use for the purchase any other ebook that I wanted...
But like everything, this is my experience and your mileage will vary...
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