Thread: PRS-350 Broken PRS-350 screen :(
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Old 02-18-2011, 07:34 AM   #17
Lynn W
Junior Member
Lynn W began at the beginning.
 
Posts: 2
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Join Date: Jan 2011
Device: prs-350
Hi all, thought you might like to know the outcome of this. After emails and phone call to Sony (to agree that they would waive the inspection charge) I returned the reader and they have repaired it free under warranty and sent it back special delivery, no charge. So I am well pleased with Sony, although I think it must be a recognised fault or they would not have done this. I am not pleased with PC World, they just did not want to know although it was their resposibility as the retailer, not Sony's. I won't buy from them again. Thanks for your advice Pinecone.
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