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Well, three big cheers to Irex and Karel in particular. My Iliad came back yesterday with a nice new screen (It appears they replaced the screen and not just whatever was giving it that odd line-out error pictured at the beginning of the thread). They are refunding the money that I paid. It's still not entirely clear to me what happened, but it appears that the repair center mixed up mine with someone else's when it got sent in, thus explaining the pictures they sent me of an iliad with a smashed screen.
I definitely got mine back (although with the memory wiped and the OS upgraded to 2.11) since it has the same MAC address. Although I am annoyed that the repair center people were so uncommunicative with me, so unwilling to listen when I complained that I hadn't sent them and Iliad with a smashed screen, I must commend them for in the end, delivering excellent customer service. Karel's job, which seems to be customer complaints troubleshooter, is an important one.
Anyway, I'm happy to have my reader back, and especially so since they were able to get it back to me so quickly here where I'm working in Egypt, even though I bought the device in the US....
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