Quote:
Originally Posted by Worldwalker
love their stores, and their store staff has always been far more pleasant than B&N's, where they seem to be evaluated solely on how well they hard-sell their $25 "discount" cards, so I'm going to miss them a lot when they finally curl up and die.
|
I've not worked for B&N so I don't know whether employees are evaluated on the number of memberships they sell, but I can say that in all the years I have been going to B&N, other than asking if I would be interested in the membership card or in renewing, there was no hard sell.
In contrast, I did work for Borders for several years and employee jobs were based on selling membership cards. Employees were given a monthly quota and if the quota was not met, the job was in jeopardy; miss for 2 months and you were gone. Bonuses were tied to the membership card sales. And the most important thing on an employee evaluation was the number of memberships sold.