Quote:
Originally Posted by cmbs
I'm sorry you're having problems with them.
I really think Bookeen's lack of customer support and communication is going to be a problem for them. They need to do something about it. They have a product people are buying so much they can't keep up with demand (an expensive product), and yet they can't be bothered to reply to customer concerns. They're in a position to win a lot of customer loyalty and respect- or not.
I wouldn't buy from them again unless I start reading that their customer service is improved. I sincerely hope by the time I can't use this Cybook anymore, there are better options on the market.
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It is exactly the thing that is holding me back from buying from them in the first place.