MobileRead Forums - View Single Post - I've joined the ranks of those waiting for repairs.

cmbs · 01-17-2008, 04:05 AM

I'm sorry you're having problems with them.

I really think Bookeen's lack of customer support and communication is going to be a problem for them. They need to do something about it. They have a product people are buying so much they can't keep up with demand (an expensive product), and yet they can't be bothered to reply to customer concerns. They're in a position to win a lot of customer loyalty and respect- or not.

I wouldn't buy from them again unless I start reading that their customer service is improved. I sincerely hope by the time I can't use this Cybook anymore, there are better options on the market.

01-17-2008, 04:05 AM	#17
cmbs non-believer Posts: 384 Karma: 713 Join Date: Dec 2007 Location: USA Device: Cybook Gen 3, JetBook Lite	I'm sorry you're having problems with them. I really think Bookeen's lack of customer support and communication is going to be a problem for them. They need to do something about it. They have a product people are buying so much they can't keep up with demand (an expensive product), and yet they can't be bothered to reply to customer concerns. They're in a position to win a lot of customer loyalty and respect- or not. I wouldn't buy from them again unless I start reading that their customer service is improved. I sincerely hope by the time I can't use this Cybook anymore, there are better options on the market.