Quote:
Originally Posted by fjtorres
Pretty much all the bookstore chains have failed to leverage the web as a *support* to their B&M sites the way WalMart, Best Buy and others have.
The most obvious way being setting up web sales for optional in-store pick-up.
Most seem to treat online as a separate universe alltogether, as if online shopping was only for people outside their B&M areas. Borders Group (US) never really tried; first they outsourced online sales completely, then they ran them as an almost totally detached operation.
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I was more an ebook rather than a pbook buyer (although I'd bought at least one pbook from A&R instore).
I don't know what the American operation is like, but in Australia the join between online operations and instore operations wasn't so obvious.