Below I have included the instructions that they sent me. Making this change means that, when it encounters a problem it no longer hangs but instead fails almost instantly. This is more convenient but certainly not great.
Quote:
In order to allow for better communication between your computer and the eBook Store by Sony, please make the following adjustments in your Internet Explorer browser software
Internet Explorer
tools - internet options - general tab - browsing history area, delete.
temporary internet files
cookies
history
tools - internet options - security tab - security level for this zone.
default level - set to lowest setting, (usually medium).
tools - internet options - privacy tab -
default - set to lowest - (accept all cookies)
You may also set up Internet Explorer to allow all communications from a certain web site. To do so, go to
tools - internet options - privacy tab - sites: you may type in a name of a web site here and tell IE to allow communication with that site.
The web addresses used by the Connect eBook store are:
ebooks.connect.com
sony.vo.llnwd.net
ebooks-imgs.connect.com
ebooks-downloads.connect.com
ebooks-mediasvr.connect.com
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