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Old 02-16-2011, 09:29 AM   #25
speedlever
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Join Date: Nov 2010
Location: NC, USA
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I really hate to see Borders in trouble. Competition is a good thing. I also hope B&N survives and keeps Amazon on their toes.

But a case in point w/r/t Borders. I have a gift card which I've been making purchases against. I tried to place an order this morning but the system wouldn't let me because it thinks my remaining balance is too low. I check my order history and there is plenty of credit remaining.

So I called Borders CS. While the CSRs spoke English, it was heavily accented and difficult to understand.. going both ways. I spent nearly an hour on the phone with three different CSRs (one due to a dropped call on their end) and they say it will be fixed.. but it hasn't been yet. The CSR tells me they had a technical glitch and the system charged me for two orders on one day. My order history does not show this.

I can't believe it could possibly take 60 minutes (being continuously put on hold for minutes at a time) for the CSR to look into and correct this issue. I'm not convinced it's fixed yet.

I don't know if this is an anomaly or if it's representative of Border's approach to business. If the latter, they deserve to fail.

I am NOT impressed.

Edit: It took another call to Borders CS to fix the problem. But it is fixed now.
There's also an option for anyone calling about the Borders reorganization too. Interesting.

Last edited by speedlever; 02-16-2011 at 12:11 PM.
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