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Originally Posted by jedifarfy
Thank you for trying to save my job. Sadly, many people just don't care. They want what they want and they want it cheap. I can't blame them for that, but trying to scam us isn't going to work.
I thought I'd update for those considering the e-gift card method: We got another memo regarding that one now. They clarified which numbers indicate a Groupon (yes, there is a specific set of starting #s!) and also showed up images of a the fake e-gift cards that were attempted at a store.
PLEASE just stop. At this point I'm sure the company will NEVER do anything like this again. It's taking too much time and effort to stop people from abusing the system and we're to the point where we just will deny you. Have a fit, call a manager, do what you want. You're just ruining it for those of us who are honest.
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I agree about the people printing out those barcoded GC's. I just don't see the point to it. I went in with my Groupon PDFs. They aren't fake though since the only thing that matters is the number and the pin. Whether your print them out or scribbled them on a bubble gum wrapper is just as valid. The only thing that matters are the numbers.
B&N and Groupon have no one to blame other than themselves. It's not like this is a rare occurence. LS and Amazon had the exact samething happen to them 2 weeks beforehand. I highly doubt B&N/Groupon didn't know about that since it even hit the news. So the fact that they didn't take simple steps to prevent it, shows that either they are incompetent or they simply don't care. I don't think they are incompetent so they simply must not have cared.
As the other poster said. The T&Cs initially did not say 1/transaction. All they said were 1/account. By Groupon's own definition, all the deals are differentiated by city. So the B&N deal in New York was different from the B&N deal in Miami. There were 10's of cities where this B&N deal was active. So each one was a separate deal as far as the 1 deal per account phrase was concerned.
B&N corporate initially said that they didn't care how many Groupon GC's were used on one transaction. They only changed their minds later after it became "too popular".
All this could have been prevented easily by B&N/Groupon. As you have said, the Groupon GC's have a unique sequence. It would have just taken one line of code to limit it to 1 per transaction. B&N still hasn't done this. Groupon could have just as easily enforced the 1/person rule by filtering by address. They didn't. Instead both companies are retroactively changing the terms and conditions that were agreed to. They are also zeroing out people's GC's and haven't provided refunds. If the goal was to promote B&N in a positive light, this is not the way to go about it.