Quote:
Originally Posted by SameerH
We are ramping up our customer care to meet the growing demand. It certainly has been a challenge but we are fixing it.
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Ramping up the customer care? By hiring more people? Properly training the ones you have?
Unless you expected the company to fail then you should have had a business model that allows for growth, both within the company and the consumer side. If the communication is THIS poor between the customer service and the most important people in your business: US, then it makes me wonder how much worse things are inside the company.
It took me 2 months of back and forth with several different people only to be ignored one final time..... my issue has not yet been solved. I was the first person in my family to get an eReader, and I told them if I liked it I'd recommend it to them as well. They asked how I liked it, and I said the technology is great but don't get a Kobo. The company is run by monkeys.
Good job!!!!!!!!