Quote:
Originally Posted by SusanaSP
What am I doing wrong? Is it that i need to do something more to completely uninstall ADE?
Please heeeelp! 
Thank you very much! |
Short: You're stuffed.
Long: By getting the ebook with an unregistered version of ADE, you tied the book to that computer and that installation of ADE. When you registered your copy of ADE, it stopped being the version to which that ebook is registered. And so it can't open the ebook. You can't strip the DRM from the ebook, as the keys used by ADE are now the ones for your registered installation, not your original installation. (If ADE can't read the ebook, the DRM tools can't removed the DRM either.)
You might just be able to get the retailer to allow you to get a new copy of the ebook (not just a download of the current .acsm file), but I think it unlikely. They would certainly at least have to pay the $0.22 per-book DRM fee to Adobe to do it, and it would probably register as a new sale and they'd also owe the publisher the wholesale price too.
I'm afraid you'll probably have to write this off to experience, and buy the ebook again if you still want to be able to read it.