Quote:
Originally Posted by stargazir
Can I ask if you were honest about how it broke or did you take some creative license? Amazon seem to replace for a wide number of reasons and i'm wondering if they use any specific guidelines.
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Stargazir, I was 100% honest about what happened: new Kindle for Xmas, 15 year old daughter fell asleep reading, dog chewed on 5-way switch. The CS rep did ask detailed questions about the extent of the damage (probably trying to figure out if they could refurb the unit after getting it back). He was also a dog owner, said he was on his fifth Jack Russell terrier, and we commiserated for a few minutes on the trials and tribulations of owning small hyperactive dogs. So he empathized with me a little, and that probably helped too.
