MobileRead Forums - View Single Post - Kobo CS: Do they even READ your question?

DNSB · 02-13-2011, 11:58 PM

I've been around this issue twice with Kobo customer service. Same reply each time about doing the restore to factory then reloading books.

Easy way to describe the issue:

I start reading a book on a Kobo WiFi.

80% of the way through the book, the low battery screen pops up

I connect to the power supply, choose to manage and leave it charging.

Come back later, the Kobo is charged but the book I was reading has disappeared from the I'm Reading list and when I locate it in the Books list, it is showing as unread.

Just curious as to if anyone else has seen this same issue? For me, it happens both with books downloaded from the Kobo store and books added via Calibre or manually. The major annoyance was a 400 page book from a freebie site which had no chapters -- about 700 clicks to get back to the page I was reading when battery went low.

02-13-2011, 11:58 PM	#25
DNSB Bibliophagist Posts: 47,084 Karma: 169815798 Join Date: Jul 2010 Location: Vancouver Device: Kobo Sage, Libra Colour, Lenovo M8 FHD, Paperwhite 4, Tolino epos	Anyone else seeing this? I've been around this issue twice with Kobo customer service. Same reply each time about doing the restore to factory then reloading books. Easy way to describe the issue: I start reading a book on a Kobo WiFi. 80% of the way through the book, the low battery screen pops up I connect to the power supply, choose to manage and leave it charging. Come back later, the Kobo is charged but the book I was reading has disappeared from the I'm Reading list and when I locate it in the Books list, it is showing as unread. Just curious as to if anyone else has seen this same issue? For me, it happens both with books downloaded from the Kobo store and books added via Calibre or manually. The major annoyance was a 400 page book from a freebie site which had no chapters -- about 700 clicks to get back to the page I was reading when battery went low.