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Rumpelteazer · 02-13-2011, 06:04 PM

Is it me or does it seem like companies aren't very nice to their customers anymore, only to those they are trying to lure in?

About 7 years ago I spend €200 on a dictionary Dutch-English/English-Dutch on cd-rom. Because I was installing Windows 7 on my notebook and I regularly use the dictionary I checked on the website if it would work. According to the publisher it doesn't, but they offer a 25% discount to upgrade to the latest. I don't think a dictionary changes that much to warrant the €150.

After Googling I found out that the dictionary should install if you copy the files from the cd-rom to the harddrive. I expect the publiisher to know this, so why don't they just put it on their website!

Yesterday I had a customer who sought a plug for a power outlet he wanted to put something in front. We have flat plugs but I know that the electronics store has an even flatter plug, ideal for his situation. He was completely astounded I send him to another store, losing business. But I know I might lose €1.70 now, but because I gave good advice he will probably become a returning customer. Why can't big companies see that their current customer are just as important as their future customers?!

Edit:
Seems even if I copy the files it still doesn't want to install. Probably because I've got the 64bit W7 installed. Now I have to decide if I want to get an upgrade, especially since I am going to install W7 in my PC within a couple of months.

02-13-2011, 06:04 PM	#15389
Rumpelteazer Grand Sorcerer Posts: 5,368 Karma: 27919658 Join Date: Sep 2009 Location: Utrecht, the Netherlands Device: Kindle Paperwhite Signature Edition	Is it me or does it seem like companies aren't very nice to their customers anymore, only to those they are trying to lure in? About 7 years ago I spend €200 on a dictionary Dutch-English/English-Dutch on cd-rom. Because I was installing Windows 7 on my notebook and I regularly use the dictionary I checked on the website if it would work. According to the publisher it doesn't, but they offer a 25% discount to upgrade to the latest. I don't think a dictionary changes that much to warrant the €150. After Googling I found out that the dictionary should install if you copy the files from the cd-rom to the harddrive. I expect the publiisher to know this, so why don't they just put it on their website! Yesterday I had a customer who sought a plug for a power outlet he wanted to put something in front. We have flat plugs but I know that the electronics store has an even flatter plug, ideal for his situation. He was completely astounded I send him to another store, losing business. But I know I might lose €1.70 now, but because I gave good advice he will probably become a returning customer. Why can't big companies see that their current customer are just as important as their future customers?! Edit: Seems even if I copy the files it still doesn't want to install. Probably because I've got the 64bit W7 installed. Now I have to decide if I want to get an upgrade, especially since I am going to install W7 in my PC within a couple of months. Last edited by Rumpelteazer; 02-13-2011 at 06:11 PM.