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I hope that you're happy in HR, I think good HR people are also good cheerleaders, I mean that in a good way.
With all consumer products there are going to be people that buy the wrong one for them, if a sales person helped them pick out the item, I would hope that the sales person wasn't just trying to make the sale and actually helped them.
On the other hand, in todays market I think the consumer is fully responsible for getting the needed information, there is no excuse for not knowing the products we want to buy. With all of the free and unbiased information we can find in just a few minutes we should never end up with something we didn't want.
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