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My issue is that my kindle got broken by my postal service. I called and ask if they offer repairs and was offered a refurbished unit. Based on how many people I have heard being offered free replacements for Kindles they have broken of their own accord i'm wondering if I call Amazon again whether I might get lucky and also be offered a free replacement. I'm guessing the refurbished offer will be on my file so I may not have any luck
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