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chyron8472 · 02-13-2011, 12:37 AM

My Kindle2 is damaged! =(

I have no idea when or how it happened.

There is a spot on the screen about the size and shape of a grain of rice that looks like the pixels are physically damaged. tbh, the way it looks reminds me of an Etch-A-Sketch.

I called Amazon immediately when I noticed it (which was two hours ago), got to a live CSR within 2 minutes, and she told me that I should have a replacement in hand on Tuesday (it's currently Saturday night) free of charge to me.

I asked her how many people call in for replacements, and she said it was her understanding that ~10% of Kindle owners call in (actually, she said ~90% don't) and that often it's due to user carelessness but they usually do replace them.

02-13-2011, 12:37 AM	#38
chyron8472 Groupie Posts: 180 Karma: 558490 Join Date: Jan 2011 Device: Kindle 5, Amazon Fire 5th Gen, Moto Z Play Droid	My Kindle2 is damaged! =( I have no idea when or how it happened. There is a spot on the screen about the size and shape of a grain of rice that looks like the pixels are physically damaged. tbh, the way it looks reminds me of an Etch-A-Sketch. I called Amazon immediately when I noticed it (which was two hours ago), got to a live CSR within 2 minutes, and she told me that I should have a replacement in hand on Tuesday (it's currently Saturday night) free of charge to me. I asked her how many people call in for replacements, and she said it was her understanding that ~10% of Kindle owners call in (actually, she said ~90% don't) and that often it's due to user carelessness but they usually do replace them. Last edited by chyron8472; 02-13-2011 at 12:40 AM.