Quote:
Originally Posted by bean61
Thanks everybody for the great advice. I called Kindle CS today and they're shipping a free replacement out! Woo hoo! They're even paying shipping both ways. Sure beats opening the little beastie and trying to replace parts!
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That's wonderful! I was fairly sure they would replace it free. Amazon has the ultimate customer service, often replacing items even when they are broken by the customer. This is why they have so many loyal customers, myself included.
Quote:
Originally Posted by chyron8472
Amazon really is outstanding with their CS. ppl gotta bash them for not having ePub support and junk, but I would bet real money that Sony doesn't have this kind of customer service.
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And really, with Amazon's selection and great prices, there is no reason to shop anywhere else anyway. The only reason one may want epub support is for library borrowing which is hit or miss anyway as far as reading what you want when you want.
Someone on this forum once said "I'm not locked into Amazon, you're locked out of it." I wish I could remember who so I could give credit but I think this quote says it all.