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stargazir · 02-12-2011, 07:52 PM

Does anyone know if customer service keep notes on your file regarding when and why you contact them? I recently used the "call me" function and following the call was emailed a survey asking how happy I was with their customer service. I'm contemplating contacting them again about the same issue and am wondering if they will look at my account and see that my issue has already been raised and was closed. Basically i'm hoping a different service rep would give me a different answer.

02-12-2011, 07:52 PM	#1
stargazir Enthusiast Posts: 45 Karma: 78 Join Date: Jan 2011 Location: Sydney, Australia Device: Kindle 3	Contact tracked by Customer Service? Does anyone know if customer service keep notes on your file regarding when and why you contact them? I recently used the "call me" function and following the call was emailed a survey asking how happy I was with their customer service. I'm contemplating contacting them again about the same issue and am wondering if they will look at my account and see that my issue has already been raised and was closed. Basically i'm hoping a different service rep would give me a different answer.