Quote:
Originally Posted by mdhuang
Yep. Took me 5 seconds to get there. Both colors are out of stock. Est. ship date for silver doesn't exist (may be discontinued ??? a wild guess) and 1/22/08 for the dark blue one.
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I seriously doubt that! You're right about both of them still being out of stock (I mistook the "back order" button for the regular purchase link).
Quote:
Originally Posted by flamaest
I just tried sony.com and sonystyle.com and got to the 505 purchase page in 2 clicks.
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While I recognize that it's not particularly difficult to find the SonyStyle store (I was able to have somebody order the Reader as a gift for me with minimal guidance, the most direct of that being what kind of engraving I wanted), that doesn't have any bearing on the fact the official website for this product sucks right now. This doesn't mean that Sony is losing a painfully large amount of current or future revenue, but I think I've described pretty well why it would conceivably lead to lower awareness of PRS-505, and, by consequence, missed sales opportunities.
I'm not even saying that any of
that is a huge problem, other than the fact that it's symptomatic of the attitude that Sony has towards the product, which means, directly or indirectly, a high probability of decreased/inferior support for the product line in the future. Basically, the fact that Sony doesn't even care enough to fix this website is a strong indicator that less time and money is going to be put into firmware upgrades, the design of newer models, and there's even the possibility that the Reader line will be discontinued in the near future. Surely most of you have owned or been aware of a quality product that fails and suffers an early death because of negligence on the part of the company selling it. I get that kind of vibe from the Reader, which is why I'm willing to type so much about minor problems on a website...I just want good support for my pricey gadget, and Sony's sending me many small messages that they're not wholly invested in this product.