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Originally Posted by CWatkinsNash
Amazon is one of the few (possibly only?) that offer refunds, and that primarily exists for accidental purchases, but they are good about processing them for any reason - up to a point. Too many refunds "just because" can get your account suspended, from what I hear.
The majority of ebook retailers do not offer refunds. There are some people who have posted here who received the wrong ebook and still had to fight to get a refund or replacement. Most of them have a no refund policy in their TOS or purchase agreement. Even Amazon technically has a no-refund policy for digital content purchased from their website, but at least they are willing to work with the customer most of the time when there is a problem.
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I think B&N offers some sort of refunding too. They make PubIt writers keep a credit card on file if more books get refunded then sold in any given quarter so that the balance sheet can be cleared. (Or at least that's the 'official reason.')