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Personally, I am very satisfied with the device, but am appalled at how the store is run (Isn't this Sony we're talking about?). I tend to like Sony "style", but have been very disappointed with both their content and conveyance of content in the ebook realm. The RSS is just one example of that unfortunately. If it were not for other formats being available and easily convertible to LRF, I would consider going back for a refund. But as I said, I am very pleased with the device itself, and am content with buying elsewhere and doing a simple conversion process. As long as there are opensource solutions out there that are easily applied, I think pushing for a refund and an apology is a bit overboard - although certainly someone's right.
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