Neil's is the word of an established popular author with a print line and a publisher. I'm sure the raw volume of sales he made were enough to offset any losses, whatever they were. His statements may not apply equally to the purely digital author/publisher.
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No one who would have bought your book is going to not buy it because they can get it for free
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All I'll say about this is it's not accurate as the absolute statement he presented. We at MR know people who have obtained ebooks for free and have not bought the printed copy (or the pay-for ebook). We also know people who did buy the book or ebook after obtaining a free copy. There are some of both out there (and we won't try to quantify them against each other here).