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ebook_wv · 02-09-2011, 12:41 PM

My PRS-900's power switch started to have some problem 10 months after I purchased it.

Sent it back to Sony--waited several week, nothing--called them and was told they were doing a computer system upgrade and all the repairs were delayed (that's last October). I was told the repair cost would be waived to compensate my time loss.

Waited a couple of weeks, still nothing--called and was told the part that was required to fix my 900 was backordered.

Waited another couple of weeks, nothing--called and was told the backordered part was discontinued and I could get a refurbished 900. I told them I want a refurbished 950. SONY called me two days later, telling me they didn't have refurb 950 yet. So they will give me a brand new 950 for free.

Waited another couple of weeks, nothing--called the repair center and was told they didn't know why the 950 was not shipped to me. They advised me to contact their customer relations department, which could probably speed things up. So I did. The cusomer relations department arranged to send a 950 to me overnight plus a $50 SONY Style gift card.

The whole process took 3 months. But I'm happy at the end.

02-09-2011, 12:41 PM	#24
ebook_wv Member Posts: 24 Karma: 188 Join Date: Feb 2010 Device: None	My PRS-900's power switch started to have some problem 10 months after I purchased it. Sent it back to Sony--waited several week, nothing--called them and was told they were doing a computer system upgrade and all the repairs were delayed (that's last October). I was told the repair cost would be waived to compensate my time loss. Waited a couple of weeks, still nothing--called and was told the part that was required to fix my 900 was backordered. Waited another couple of weeks, nothing--called and was told the backordered part was discontinued and I could get a refurbished 900. I told them I want a refurbished 950. SONY called me two days later, telling me they didn't have refurb 950 yet. So they will give me a brand new 950 for free. Waited another couple of weeks, nothing--called the repair center and was told they didn't know why the 950 was not shipped to me. They advised me to contact their customer relations department, which could probably speed things up. So I did. The cusomer relations department arranged to send a 950 to me overnight plus a $50 SONY Style gift card. The whole process took 3 months. But I'm happy at the end. Last edited by ebook_wv; 02-09-2011 at 12:51 PM.