Quote:
Originally Posted by max99
you're making ridiculous extrapolations. common sense dictates when changes are small updates to software or large features dependent of newer hardware. the features demanded by the DX and DXG community are relatively minor and it's indefensible of amazon not to listen and support the customer base.
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How so? Someone buys a DX and at the time Amazon says that it does X and the consumer is happy. Now a similar product by Amazon does X and also Y and you're saying that Amazon should update the DX to do both X and Y??
The K3 and DX are two different models. People should buy products based on what they do now, not based on what they HOPE it will do in the future. Having a product that does what it is marketed to do is a good thing, having the same product be given free improvements is a real good thing, but it shouldn't be demanded. I certainly didn't contact Toshiba 6 months after buying my laptop asking for a free upgrade to Vista because the newer and cheaper models came with Vista. Same scenario. Upgrading to Vista would have been a small update because all I needed was to be sent a CD of Vista.
In truth, my laptop scenario as we all know is not a small update (though our perceptions indicate the simplicity of just sending a CD thus believing it is small) but in reality licensing, driver issues, support etc....it actually makes it a rather big update in the end. Probably the same with updates to the DX. We don't know how the Kindle software is developed, and being essentially an embedded piece of hardware and none of us being Kindle developers we don't know for a fact, merely just speculate, on the ease of transferring code from one development stream to another. There is also a cost benefit issue - does the cost of developing these upgrades come in lower than the increased number of DX sales?
Now Amazon have sold and supported the DX (and other readers) with stable firmware, albeit limited but free 3g browsing; we read stories of people getting free replacement Kindles after breaking theirs; refunds for incorrect ebook purchases (something which is a fight with other ebook sellers)....the list goes on. I don't see how they aren't supporting their customer base. Thing about listening, Amazon could have 1, 2 or even 10 million customers, each with different needs. Which one do they listen too? Perhaps only a very small percentage want these upgrades, the majority are happy with what they have.