Quote:
Originally Posted by solodoc
It's been 4 weeks since I first got the cybook................it's been 23 days since it stopped working.
It took them 1 week to respond and and another 4 days to authorize a replacement.
It took 36 hours to ship there ....and another 5 days for them to actually receive it ....(God Only Knows why).
and the waiting in between....
I don't expect a reply any time soon....it usually takes 2-3 emails to get one response from support.
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Why are you expecting any other response that them shipping the replacement? And if they are out of machines that will be at the end of the month it seems.
When something breaks that I have bought in an ordinary shop and they have to fix it then it usually takes up to a month. I think the laws says that the shop has to solve the problem in a reasonable time and if they fail that they have to give you the money back. But one month is not an unreasonable time especially if they are waiting for a delivery.
Yes, many shops have much better service but I think people have too high expectations if the think that will hold for every shop you buy things from.