Thread: Cybook problems
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Old 01-13-2008, 12:01 PM   #24
delphidb96
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Posts: 2,999
Karma: 300001
Join Date: Jan 2007
Location: Citrus Heights, California
Device: TWO Kindle 2s, one each Bookeen Cybook Gen3, Sony PRS-500, Axim X51V
Quote:
Originally Posted by solodoc View Post
It's been 4 weeks since I first got the cybook................it's been 23 days since it stopped working.

It took them 1 week to respond and and another 4 days to authorize a replacement.

It took 36 hours to ship there ....and another 5 days for them to actually receive it ....(God Only Knows why).

and the waiting in between....

I don't expect a reply any time soon....it usually takes 2-3 emails to get one response from support.

I shall have to try to reclaim it or write it off completely..and seek an alternative product..
I have been patient but I can't be any charitable to them anymore......

It definitely is not worth 250 pounds.
I am hearing your pain. And, given that *MY* Cybook is back at Bookeen and I've heard no word *when* they plan to ship the replacement, I'm also *feeling* your pain. I'm no more a 'happy camper' right now than you are.

Derek
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