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Originally Posted by =X=
Good luck I am not sure if I agree with you, since you should always buy as is, or unless they'be made promises. Amazon has kept there part up, you can still buy books and call in support issues.
But if you do manage to get some response it is good for all the DX customers.
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Just to clarify, the complaint isn't over the white DX models which are clearly last generation. It's the lack of support for the DX-Graphite, a model Amazon are actively promoting on their sites as the deluxe and premier Kindle.
This unit was launched just weeks prior to the K3 with the updated pearl e-ink screen and a similar design aesthetic to the K3. It is patently being marketed as the big screen version of the K3, which is a falsehood given the lack of software features.
If Amazon would stop promoting the DXG as the premier large screen K3 people would have less to gripe about.
As it stands i've been asked to submit evidence from the forums to the BBC, and am in the process of doing so.