It's been 4 weeks since I first got the cybook................it's been 23 days since it stopped working.
It took them 1 week to respond and and another 4 days to authorize a replacement.
It took 36 hours to ship there ....and another
5 days for them to actually receive it ....(God Only Knows why).
and the waiting in between....
I don't expect a reply any time soon....it usually takes 2-3 emails to get one response from support.
I shall have to try to reclaim it or write it off completely..and seek an alternative product..
I have been patient but I can't be any charitable to them anymore......
It definitely is not worth 250 pounds.