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Good to have your company, Ridgerunner. Why not post your specific questions in the Kobo-dedicated sub forum here? Quicker and fuller response from experienced users and much better than anyone's customer 'service' depts.
I think Kobo (hardware and software folks and unused to book retail) were taken by surprise by the explosion in demand. I noticed in the publishing trade press this weekend that they advertised a whole wodge of Kobo-related full-time jobs at their Toronto HQ. Hopefully things will get better for Koboers as a result.
Good luck and best wishes. Neil
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