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And without me!
I can not understand the companies that use Facebook or the-like for anything other than increasing their "visibility".
By using that kind of platform, the only (unfortunate) consequences that can arise are:
1) Dispersing the effort (support) and the information.
2) Leaving the feeling for some users to be abandoned, "leftover" (frustration).
New media can be useful, but also misused!
Thierry
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