MobileRead Forums - View Single Post - Kindle DXG updates

max99 · 02-07-2011, 06:45 PM

Today's 3.1 K3 update has been the straw to break the camels back. I have contacts in London media and am perusing a breach of good customer services story for the BBC's Watchdog programme.

I have made contact with the submissions department who are interested in running the story due to the huge popularity of the Amazon Kindle!

Here is my letter to Amazon on the issue, I will update you on the progress:

For attention of your manager of customer services

Dear sirs,

i purchased a Kindle DX graphite several months ago believing it to be the premier Kindle model in your lineup. The significant price tag and elaborate marketing material led me to this conclusion.

Several months later i have since learnt of the improved software features of the cheaper yet more common K3 Kindle, sporting enhanced PDF support and an improved browser. i have patiently waited for these services to be carried over to the Kindle DXG but no new features have arrived.

To add insult to injury I have today learned of a new 3.1 update with numerous enhancements, including real page numbers, but again only for the more mass market K3.

Why do Amazon think it's reasonable to treat customers in this way by failing to support a more expensive device that was released merely weeks before the K3?

I would like this email CC'd to your manager of customer services please. Please provide me with the name of the customer services agent who will process this request.

For the record I will be also forwarding this email and significant correspondence from the mobileread community to the BBC's Watchdog programme where i have made contact with the submission department.

The BBC's Watchdog programe regularly broadcasts content on companies who are failing customers in key areas.

For your reference: http://www.bbc.co.uk/watchdog/

Yours sincerely

__________
_________

02-07-2011, 06:45 PM	#1
max99 Addict Posts: 201 Karma: 1300000 Join Date: Nov 2010 Device: Kindle DXG, PW	Kindle DXG updates - have contacted the BBC and Watchdog Today's 3.1 K3 update has been the straw to break the camels back. I have contacts in London media and am perusing a breach of good customer services story for the BBC's Watchdog programme. I have made contact with the submissions department who are interested in running the story due to the huge popularity of the Amazon Kindle! Here is my letter to Amazon on the issue, I will update you on the progress: For attention of your manager of customer services Dear sirs, i purchased a Kindle DX graphite several months ago believing it to be the premier Kindle model in your lineup. The significant price tag and elaborate marketing material led me to this conclusion. Several months later i have since learnt of the improved software features of the cheaper yet more common K3 Kindle, sporting enhanced PDF support and an improved browser. i have patiently waited for these services to be carried over to the Kindle DXG but no new features have arrived. To add insult to injury I have today learned of a new 3.1 update with numerous enhancements, including real page numbers, but again only for the more mass market K3. Why do Amazon think it's reasonable to treat customers in this way by failing to support a more expensive device that was released merely weeks before the K3? I would like this email CC'd to your manager of customer services please. Please provide me with the name of the customer services agent who will process this request. For the record I will be also forwarding this email and significant correspondence from the mobileread community to the BBC's Watchdog programme where i have made contact with the submission department. The BBC's Watchdog programe regularly broadcasts content on companies who are failing customers in key areas. For your reference: http://www.bbc.co.uk/watchdog/ Yours sincerely __________ _________ Last edited by max99; 02-07-2011 at 06:49 PM.