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After waiting for two weeks to get a response on ticket #162198 which had been escalated to tier-2 support due to my on-going SD/SDHC card issues, I finally got back a canned knowledge-base article that explained once more how to add books to the SD card.
Of course, I *know* all this. I just want to know why nobody else is having the problems with using these cards like I am when I'm following the same exact steps.
Incredibly frustrating. I purchased an extended replacement plan for this reader and I've been told I can't use that yet because it's still under manufacturer's warranty. That doesn't help when the manufacturer won't even respond to my requests.
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