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Nate: I did try pressing the high side down, using something under the device to cushion it a bit. I even tried gently twisting the button a little, thinking the same thing you did. It actually doesn't have any real give in any direction, so appears to be solid--just crooked.
I just got off the phone with customer service, after having the CSR take a look at the pictures. He's sending me out a new one in a cross-ship; the buttons are supposed to be fitted and shouldn't be crooked like that.
The CSR was only slightly hesitant, in that he didn't want to lead with the exchange until I asked for it (understandable, with demand), but once I probed further was entirely happy to do so.
This is one of the reasons I was willing to take the leap on this device, even with compatibility concerns and whatnot. Amazon's customer service is pretty terrific.
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