I've had quite good experiences with PB support. One Saturday when I called, I even talked to the president of NA operations! I live near one of their two stores, and after I explained the problem I was having, she told me to bring my IQ in to the store, and to have them call her if there was any problems exchanging it. There weren't; they just asked me what color I wanted. They had even taken back units that didn't have Bluetooth because there was a misunderstanding in the beginning about whether Bluetooth is possible on the IQ--it isn't, but a few had been sold with the understanding that it was. They took 'em back with no question or problem. My experience has been that their customer service is what it should be--painless.
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