Quote:
Originally Posted by janvanmaar
Two reasons in my case:
- the issue was of a technical character, with the exact details needed to sort the problem significantly simpler to provide in written form than over phone
- they do not have CS in my country as far as I know (the Netherlands)
And, of course, getting an answer "please call us" after I specifically mentioned I do not wish to call them, is just rude, according to me, and killed any further attempts to deal with their CS  |
After I emailed about my problem and told them I was not on their 'list' to be called, Amazon offered to call me in the Netherlands. As I was away a lot in that time, I preferred to call myself. I had some technical questions that couldn't be fixed by phone. They send me a replacement Kindle within one week, postage paid.
I called Amazon a few times and emailed them several times; but never a rude word or attitude. I would call them and explain your situation/complaint again.