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As I always say though, their customer service is only good if you call them.
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Why would this be the last option that people consider?
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Two reasons in my case:
- the issue was of a technical character, with the exact details needed to sort the problem significantly simpler to provide in written form than over phone
- they do not have CS in my country as far as I know (the Netherlands)
And, of course, getting an answer "please call us" after I specifically mentioned I do not wish to call them, is just rude, according to me, and killed any further attempts to deal with their CS
