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As I always say though, their customer service is only good if you call them.
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Why would this be the last option that people consider?
I find it humorous that the people who would
most benefit from talking to a real, live human in real-time on the telephone are the ones who are the
most reluctant to do so.
The quality of their online customer service is really rather moot. The quality of their hands-on, personal, one-on-one telephone CS makes it so.