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As I always say though, their customer service is only good if you call them. Their online support is completely worthless.
Why an online company forces you to call them to get customer support is beyond me..
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I second that. I have never tried to call them but their online support was completely useless. I have just given up (they do not have a call centre in the Netherlands and they do not call to the Netherlands, so I would have to call abroad - too much hassle). A company in the online business not being able to provide an online customer service is very disappointing for me, especially after all those prayers to their customer services I heard...