Thread: Amazon's Amazing Customer Service
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Old 02-05-2011, 11:27 AM   #10
montalex
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Join Date: Mar 2010
Device: KindleDX,Kindle 4, Kindle Keyboard 3G
Quote:
Originally Posted by JeremyR View Post
As I always say though, their customer service is only good if you call them. Their online support is completely worthless.

Why an online company forces you to call them to get customer support is beyond me...
If you go here: https://www.amazon.com/gp/help/conta...e_id=200212360
you have a couple of options for support. If you click on "call us" to have 2 options. One is call now. If you choose that option, your phone rings, and a very helpful person will be on the line immediately. I think this is way better than any other option. Amazon solved my problem immediately. I had a replacement Kindle at my door in Montreal in less than 48 hours.
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